In case of cancellation
If you cancel –
– 60 days before the trip: we can process a complete refund minus minimum processing charges.
– between 30-45 days before the trip: you will be refunded 50% of the trek fee.
– within 30 days before trek starts: No refund.
– and your spot is replaced in a full batch: we will process a complete refund after canceling minute operational charges. (For fixed departures only)
In case of a natural calamity –
As an organisation, we will try to complete the trip to the best of our abilities and resources in our hand. If that isn’t possible, then the participants will have to accept the same.
We will nonetheless provide accommodation and food for the duration of the trip if such a situation arises. If one wishes to return early, the cost will have to be borne by the person individually. We do not issue any refund incase of an early evacuation.
In case of a Medical Emergency –
If there is a medical emergency on the trip, we will provide and facilitate your evacuation to the nearest medical facility.
Trek and Expedition Specific – Our team is medically trained and well capable of handling such situations. We will also see to it that one staff accompanies you to the nearest road head.
In any case, the participants will have to bear the expenses if we have to arrange for a mule (trek specific), car or a helicopter for their rescue. We do not issue any refund incase of an early evacuation.
Fitness Policy (For treks)
The trekkers are expected to prepare well for the trek. (Refer Fitness/workout section)
By failing to do so, you put your life, the guide’s life and the life of other participants in jeopardy. In such cases. where the participant’s inability to cope with stipulated trekking time on a consistent basis is observed, we will have a staff accompany you back to the nearest town/city. You will have to cover your expenses and stay from there on. We do not issue any refund incase of an early evacuation.
This hardly ever happens though, our team is very patient and encouraging.